@kleinser
If still having issues, you could also try clearing cache, incognito mode or different web browser.
Otherwise, you will need to contact customer service agent for further help. It will take a few hours for CSA to respond.
If your account is suspended and need service immediately, you may want to purchase a payment voucher either in store (ie. gas station, shoppers, ) or online (recharge.com - service fee applies) and activate your plan and then wait for CSA assistance.
