while trying to activate my account I used a 25$ prepaid voucher from the store. On the next step i had issues porting an old number, the site glitched out I gave up trying to figure it out.
the next day i was able to sign in with my email but the voucher hadn't been added to my account it just vanished i tried to re submit the voucher number but it no longer was available to use ... where my money go
Apologies maybe you misunderstood me ill break it down better
1. Purchased 25$ voucher from 711
2. Attempt activation online
3. Entered email address & verified
4. Add voucher pin thinking the $25 card will get a $25 plan...but the total becomes 27 something so I pick the 15$ plan planning to upgrade it with my debit right after I'm done set up
5. Confirms and says the additional $9 will be added to my account.
6. Pick or port number....I try to port my old number unsuccessfully. The process gets frozen unfinished
7 . I give up for the night
8. Sign into my account the next day it works but says Ihave no service i need to add money to my account to have service
9.Try the voucher over and over but its denied
10. Add 15 from my card just so its activated and pick a new number instead of doing the port because that's where the issue obviously began.
Still have not figured out where my voucher got lost during the first activation attempt.
Have you checked your self-serve Transaction history to confirm if the voucher has been processed correctly?
Post a screenshot if you can, that would help understand what happened to the payments.
Edit: If your new PM phone number is now working properly, you can still port your old number in self-serve, provided your account with the old provider is still active.
Apologies maybe you misunderstood me ill break it down better
1. Purchased 25$ voucher from 711
2. Attempt activation online
3. Entered email address & verified
4. Add voucher pin thinking the $25 card will get a $25 plan...but the total becomes 27 something so I pick the 15$ plan planning to upgrade it with my debit right after I'm done set up
5. Confirms and says the additional $9 will be added to my account.
6. Pick or port number....I try to port my old number unsuccessfully. The process gets frozen unfinished
7 . I give up for the night
8. Sign into my account the next day it works but says Ihave no service i need to add money to my account to have service
9.Try the voucher over and over but its denied
10. Add 15 from my card just so its activated and pick a new number instead of doing the port because that's where the issue obviously began.
Still have not figured out where my voucher got lost during the first activation attempt.
@Unicorpse Tax isn't a factor. Your account doesn't show taxes and taxes were already paid on top of the amount paid to your account. You don't add tax again to pay for the plan.
Negative i only had a 25$ voucher and I had no service until I put a s second amount on with my debit card. 25 isn't enough with tax ect. So I had to briefly get a lower plan there was still $9 from that voucher left that should have posted to the account.. but again there was $0
Nope I ended up using my debit card to add a second amount because the account was still 0$ even the payment history dosn't show it. I tried too many times after the fact to put the pin for the voucher in but it had already been processed the first time I tried activating .... I'm just not sure where it went??
I have used public mobile in the past I've done the activation process before so I'm aware of the process. The $25 plan also did not post to my account it read $0 add money and choose a plan once I got into my account
you can call 1 855 4PUBLIC and add your voucher PIN or call *611
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your Self-Serve, account, click on the"Payment"tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click"Submit".
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@Unicorpse Are you saying that you used the $25 voucher during activation? If yes, then it must've been used to activate your $25 plan? PM is a prepaid service so you pay upfront. Review your payment history in the self-serve account and it might tell you what happened.
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