11-03-2023 11:09 AM
I’m trying to renew my subscription, but for some reason my payment is not being processed. All the funds are in my account ready to go.
11-03-2023 11:34 AM - edited 11-03-2023 11:38 AM
@Jor12
A Public Mobile voucher but are you on AutoPay/Subscribe and is your renewal date tomorrow?
Everyone account is suspended the day of until top-up payment is completed. If you have service, just ignore the account status.
11-03-2023 11:19 AM
Thank you for the reply, what voucher do I buy.
11-03-2023 11:16 AM
HI@Jor12
the error happens often.
Wait an hour, then use Incognito/Private/Secret mode on your browser and try again
if same, you can also buy voucher from Shopper drug mart and load the voucher using *611
