@Jessicalehega
These text messages are automatic. Pm will send you a reminder text to top up your account. If you are registered for autopay it backs up your payment preference. If you don't have autopay then most appreciate the heads up to pay and not have their services suspended if they forget.
Very rarely even the autopay can fail to charge the card so many customers choose to manually top up their account balance after they get the text to guarantee their service never gets suspended by accident. You get the $2 reward no matter how you pay as long as you register a card.
After your renewal at noon eastern you will recieve the first of two texts from pm 's 611 #. The first tells you that your rewards have been applied to your account. The second tells you your plan has successfully renewed. If you don't get the second one then you should check your phone for service and your self serve account for its status.
On your renewal night you may well see three different account status messages. At 9pm eastern your account will change from active to expired. This is normal.
At midnight your minutes and/or data counter will reset. Then your rewards will be applied to your balance. At 2am the system will deduct your plan amount from your balance. If there is any more monies owing it will then charge the autopay card.
By 3am any accounts that are not paid in full will show suspended in their self serve account and their services will stop working. Customers whose plans are paid in full will see their account go back to active.
Any customers who have suspended their accounts for 90 days and have not topped up and reactivated their service will have their accounts automatically cancelled and deactivated.
