cancel
Showing results for 
Search instead for 
Did you mean: 

Payment issue - Noticed something

Jb456
Mayor / Maire

I had to top up a few dollars to one of the accounts I manage and received a declined message.

 

It seems like the name on the account (Not on the card set up for auto-pay) was the issue and the cause of the decline.

 

I think PM may use some personal information on the account to process transactions and not what is on the credit card. 🤔

 

First attempt to add-on money to the account resulted in this decline message.

 

Screenshot_20201110_221145.jpg

Now the only thing I had different in that account was the name to stop any unauthorized ports on the account.

 

Example.

 

Name Michael Smith.

 

I changed the name to have periods.

 

Mich.ael Sm.ith

 

I then went to edit the profile and updated the name without the periods and tried to add money again.

 

This time payment was successful.

 

So maybe some of the people that post and say their card is not working or auto-pay failed is a result of the name on the account not matching the card that was added to auto-pay?

 

If this is really one cause of declines. Then maybe we should not tell people you can put whatever name you want on the account?

 

What do you guys think? Oracle's?

 

 

 

 

 

 

15 REPLIES 15

Danchvn
Model Citizen / Citoyen Modèle

@Jb456 Just for info, I've had a completely different name on my account than the one on my card for quite a while and my autopayment has always gone through no problem. Hopefully I haven't jinxed myself now. 😬

@Danchvn  Thanks for your input. It was for a manual payment.

Danchvn
Model Citizen / Citoyen Modèle

@Jb456 Guess I should read the comments more closely.

I have done the odd manual payment of $1 or $2 just to confirm things however.

@Danchvn  Thanks again! Next time I have to add funds to that account I'll try it again with the periods. Maybe it was just a coincidence last night like others said. Who knows 😏 

@z10user4 I also had to use my profile details in order to register the vanilla gift card


@Jb456 wrote:

 Thanks again! Next time I have to add funds to that account I'll try it again with the periods. Maybe it was just a coincidence last night like others said. Who knows 😏 


Also if you get a a chance a name change w/o periods to those accounts. Maybe there is a bug/or code change involving periods in a name?

Need Help? Let's chat.