08-19-2022 11:28 AM
Hi, my account took the normal 40.00 amount then took 46.00. How do I get my money back?
08-19-2022 11:50 AM
Very rarely PM charges customer twice.
It could be something on your side: plan change? Manual payment? Clicked twice while paying?
You can always ask for refund but if money is on your PM account it is simple to leave them there to be used at next renewal.
08-19-2022 11:41 AM
HI @Jessica6
Did you try to make any plan change or if you manually pay and accidentally clicked twice?
First check My Account's Payment history page and see if it shows there were two transactions of $40 and $46. Also check if one of these charges now sitting as Available Fund. If it is , you can choose to leave it there for next renewal
But if you want to check for a possible refund, open ticket with PM CS agent
To open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
Start by typing "Overcharge"
then click "Contact Us"
then click "Click here to submit a ticket"
you will then direct to another page to open ticket.
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-19-2022 11:34 AM
@Jessica6 Hi you can leave it in your account to pay for next payment or
you can contact customer service agent for a refund
you need to contact customer service agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply