Payment Failed - Activation

[Bem]

Anyone having issues adding a credit card when activating a new account? I'm about at the end of my rope here. Customer service is just telling me to reinstall the app or use a different credit card. I tried using my wife's card as well and its the same message - "payment failed! Please try again or use a different payment method." Is there an option to pay through direct debit? Why can't we just talk to someone on the phone?? 

[Bem]

update time! Once the address on my online banking matched my credit card the problem was solved! Thanks so much for the help everyone!

[Chrissyrioux12]

I used a computer for mine the app is ni5 as user friendly with the payment informstion

[Bem]

Thanks for the quick replies everyone. It's easy to get frustrated learning a new way of doing things, but this feed gives me hope! I'll try the suggestions and post an update if anything works

[hTideGnow]

HI @Bem 

Let us know how it goes tomorrow.  If still fail, try to create a new account with a different email address

[Handy1]

@Bem  Fingers crossed 🤞 

[Bem]

Thanks for the suggestion! Turns out that my bank didn't finish updating our info to our new address.. have to wait 24hrs but hopefully this solves the issue! 

[hTideGnow]

HI @Bem 

sounds like you already try talking to CS agent

If PM has not charge you yet, What I suggest you is to try unintall the app and reinstall but do two more things 

1. wait 24 hours

2. use another email address to create a new account and use that to try activation

[Duke3]

I think Public mobile may need to reboot their payment servers because vouchers are not loading either .... this may explain your cc payment issues also. I submitted a ticket and i am an IT security expert so hopefully it gets reset

[Sansan]

I'm sorry your having difficulties.  Public Mobile is all self serve do-it-yourself.  No live telephone assistance. 

We can just offer help from our individual ends. 

If you are still having difficulties,  please submit a message to customer service representative below.  They will reply in kind.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@Bem  When trying again in the app make sure it’s set to your home province and that the postal code matches that of the credit card see if that helps