Pause Service for 1 Month

[yamacandy]

I will be out of the country for a month, I am wondering if I can pause my service for a month to avoid paying for nothing when I am away. 

- Can I do it? if yes, how? And to keep my points-back bonus if possible.

- My current plan is a promotion deal that now is not available, if I pause, can I still have that plan?

-If I pause in the middle of the billing circle, do I still get service at the end of the billing date? if I restart on a new date, will I have a new billing date? 

Thank you so much!!

[computergeek541]

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@Handy1 wrote:

@yamacandy  you can turn off auto subscribe and it just wont renew on your renewal date . Then the account will go into suspended state and can be left like this for 90 day before having to make manual payment again to resume services . Once 90 days suspended or 120 days from the last payment made . So just make sure you don’t let itngo longer then 120 from the last payment date and you will keep your account plan and number 

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Please remember that there is no such 120 days since last payment condition.  The only factor is 90 days in suspension. Someone simply making a $1 payment does not prevent an account from being closed, nor is there any requirement for customers to make a payment every 120 days to keep an account open as long as there are already enough funds in the account to renew.

[Handy1]

@yamacandy  Yes 

[yamacandy]

Thanks! When I come back, will I still have the same subscription? and points-back bonus? 

[Handy1 · Accepted solution]

@yamacandy  you can turn off auto subscribe and it just wont renew on your renewal date . Then the account will go into suspended state and can be left like this for 90 day before having to make manual payment again to resume services . Once 90 days suspended or 120 days from the last payment made . So just make sure you don’t let itngo longer then 120 from the last payment date and you will keep your account plan and number 

Turn auto subscribe off/on