01-11-2022 11:19 AM
How will make a payment when I can't access my account?
Solved! Go to Solution.
01-11-2022 01:05 PM
01-11-2022 01:04 PM
@Boum78 : Curious?...do you possibly have a really long email address that you used here at activation? Have you ever received emails from here?
01-11-2022 01:00 PM
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
and try Forgot your password visit Here link, and enter your email address,
check your email spam,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
only them will reset for you,
Here’s How To Contact Customer Support Agent,
Good Luck..
01-11-2022 12:47 PM
There seems to be a glitch in the system lately so private message a CS_Agent to help you reset your password but they will need your 4 digit PIN etc as noted by @0PX9O4 .
01-11-2022 11:33 AM
I would recommend just sending a private message to the PM agents here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Include your personal info, name, phone number, address, email, PIN (if you remember it), and account number (if you have it). They'll take care of it for you.
The chatbot/ticket method is convoluted and doesn't always work.
01-11-2022 11:32 AM
@Boum78 Sometimes the system is delayed. Have you checked your spam box?
You can reach out to support. They will help you access your account.
Contact customer service agents.
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.
01-11-2022 11:27 AM
I want to update my new credit card to my account. But the issue is that when I try to go thru forgot password I have not received the link to do so for hours now. What do I do? Go to another service provider? I have been with public mobile for the past 10 years.
01-11-2022 11:20 AM - edited 01-11-2022 11:21 AM
You can buy vouchers in many stores or online and use the 611 service to redeem them. You can use the instant top-up method in a few stores.
Did you try the Forgot your password? link?
Edit: if you know your 4 digit PIN and you have a registered payment card on file then you can also use the 611 service for that method.