Password reset

[Hy2]

Hi my contact number is xxxxxxxxxxxxx and my account is looked I need immediate access to get extra data kindly help ,

edited by computergeek541: account infromation removed

[Dunkman]

@Hy2 

If you signed up for autopay and know your PIN number, you could buy your data add on by dialing 611 via your phone.  Moderators can take some time to reset your password.  

Here is a good link on the 611 menu:

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

[ChuckYeah]

It may just be a site lock. In this case, wait an hour, clear your cache, use incoginto mode and try again.

That being said, send a ticket to @CS_Agent now and if it's fixed before they get back to you, no big deal. 

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

[computergeek541 · Accepted solution]

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@Hy2 wrote:

Hi my contact number is xxxxxxxxxxxxx and my account is looked I need immediate access to get extra data kindly help ,

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If the password reset feature isn't working, you'll need to open a ticket with the moderators using this link: https://publicmobile.ca.ada.support/chat/

After using that link, a support ticket can be opened by typing in "rep".