Password Reset Not Working

[monnig]

I can't reset my password.  When I put in my e-mail address, no e-mail is sent.  Ever.  I'm wondering if someone hijacked the account?

[esjliv]

@monnig are you experiencing other suspicious activities?

Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link

[BKNS27]

@monnig 

Try have the 2FA sent by text to your phone.

But if you didn’t get the code, either the email is not registered in the system.

Best to contact a CS_Agent to help you access your account.

[dust2dust]

Did you check any junk/spam folders?

Are your services working?

What are trying to do once you can get in your account?