Showing results for 
Search instead for 
Did you mean: 

Paid up manually, updated card info, service still not working, please assist.

Good Citizen / Bon Citoyen

I lost my debit card over the holidays, and before I could replace it, Public Mobile attempted to withdraw funds for my plan, but could not. I have since paid for my plan manually with $13 extra on my account, and have updated my card information, but my plan is still not active and I cannot make or receive calls on my phone. My service is not working. I have waited over half an hour, and still nothing. Is there NO way to chat to someone real, in some way? Please assist asap.


@itsmel2 wrote:

Thank you everyone, again, for all of your help. A moderator named Oana re-activated the phone and it is now working again. I really appreciate all your ideas, in the meantime.

If I have, in fact, lost that AutoPay reward when I switched cards, then will it automatically be restored as a reward, now that the phone has been re-activated also?

@itsmel2 Changing cards should not affect your AutoPay reward. If your AutoPay reward is not being applied then submit another ticket to Public and ask them to apply it.

Need Help? Let's chat.