Paid for my phone service on Jan 20 but still have no service.

[rpds]

Hi, this feels really weird having to publicly post my issue here. I just want to resolve this with a customer service rep but I've been told there is no phone number or email to contact (??!?) I paid for my phone service on Jan 20 but still have no service. Someone, please contact me privately. Thank you kindly. 

[rpds]

Still haven't had internet service on my phone since Jaunary. I can only use it on wifi. Now I get a text from Public mobile saying my next payment is due soon!!!!

So frustrating. Ive messaged the mods and can't reply via this system. I just want to talk to someone ON THE PHONE and cancel!!

[matbasm]

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wrote:

Thanks for the reply, Ive been a public mobile customer for almost 2 years. I pay every 3 months, had just made my recent payment to pre-pay for another 3 months, but I have had no phone service since 😞 

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Then you should immediately contact the moderators group (as mentioned previously).  If your renewal should happen to fail again in the future, don't wait.  You phone should never go dead if your account is active and paid up.

[rpds]

Thank you

[rpds]

Thanks for the reply, Ive been a public mobile customer for almost 2 years. I pay every 3 months, had just made my recent payment to pre-pay for another 3 months, but I have had no phone service since 😞 

[Mana]

@rpds sorry to hear about your trouble. 

If you don't feel comfortable posting your issue on a public forum here, you don't have to. 

You can simply send a private message to @CS_Agent to get help. 

In your message to the mods, please include:

- explanation of your issue
- your account and

- your phone number

please note that the mods have gone home for the night, so they will most likely get back to you tomorrow morning. 

[mimmo]

For account issues you need to contact mods.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[Anonymous]

@rpds, sorry to hear about your troubles with the service activation.  As you know there is no phone support for new customers at Public mobile.  All support is doen via this community. 

Have you logged into your self service portal tho ensure that it shows your plan as active?

On Jan. 20, did you pay to renew your service, or was this a new activation?  Please provide some more info so that we can help you better.