06-10-2023 03:58 PM
Hello
I got charged twice I tried to open a ticket but kept getting an error. If someone could help that would be great @CS_Agent
Solved! Go to Solution.
06-10-2023 04:28 PM
I've never had that happen to me in 7 years here.
Can you please describe what makes you think you've been charged X 2.
06-10-2023 04:03 PM
Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.
If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).
Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)