@JPV - we are all customers and members like you here on the forum.
It is possible your Autopay failed to apply any rewards early April, and simply charged you the full amount. I have seen this happen, but rewards were still credited the account.
If the credits or extra funds are in your Available funds balance then these will be used up first on future renewals.
If you recently OPTED IN to the Public Points new program this would affect your renewal amounts each time, as you gain points rather than deductions in your renewals of your plan. If you did not OPT IN, then disregard this scenario.
I guess the question, is, were you awarded your rewards as you should have been?
Check your transaction history here to see the details: https://selfserve.publicmobile.ca/Overview/payment/Payment-History/
Then, you can check to ensure all your rewards are as you think they should be here: https://publicmobile.ca/en/on/myrewards/dashboard
If anything is missing submit a ticket with Public Mobile Customer Support Agent (CSA)_Team, who do have access to your account, there are two methods to reach them:
1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:
Private Message to Public Mobile Customer Support Agents (CSA)
