Overcharged

[Emmagp]

Hello, 

I’m a new customer! When I signed up for your 3 month subscription my card was charged twice. I’m wondering if the overcharge can be refunded to me or what my options are? 

thanks in advance! 

[Handy1]

@EmmagpIs one charge pending and the other has posted ? If so the pending charge should fall off . If both charges are posted please submit ticket with support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@Emmagp 

If you check on your bank account can you see if it was just a pending charge that will go away or if both are actually posted? 

If they are posted contact customer service and explain the situation.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[will13am]

@Emmagp , is it possible that one of the charges might be pending and will drop off after a few days?  If you see two confirmed charges, please use this link to initiate a support ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437