Overcharge in the month of May 2024

[Jitu]

Sir,

This month I have been charged the amount of $28.25 when in all the previous months for the last few years my monthly charge was for the discounted amount of $23.73. I am assuming that the discount has not been applied this month and needs to be corrected. Please advise as soon as possible.

Thank you & Regards,

Jitendra Tanna - ###-###-####

[hTideGnow]

HI @Chalupa_Batman 

that is a good news.  May I know what compensation  you got?  PM leave you on legacy rewards?  They are going you $7 per month forever?  Please clarify

if you just got a message saying they accepted your complains and PM will worked with you  later, that is not a success. LoL

[Chalupa_Batman]

@hTideGnow I have been successful with one of my complaints and I won! So stop spreading misinformation!!! 

[hTideGnow]

hi @Jitu 

don't waste time for making complaint, no success for anyone , just a waste of time

Best to do is to get the saving back.  Are you on a $25 1GB 3G speed plan?  PM now has a $19 1GB 4G speed plan  You basically pay the same after 0.95 points return from PM.  Go into PM account and Change Subscription, pick Change on Renewal to schedule a plan change

[hairbag1]

@Jitu 

the reason you only paid $23.73 in the past is because PM gave you Rewards for being a long time loyal customer. They've decided your loyalty isn't worth as much any longer and have removed Rewards but now you get points instead. Read up on what that means for you.

sp

[Chalupa_Batman]

Sadly and embarrassingly Public Mobile removed everyone's monthly credits they EARNED. There is a very large thread about it. 

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

You are encouraged to file a complaint with the CCTS with regards to your loss of earned credits. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/About-The-CCTS/ta-p/33309

https://www.publicmobile.ca/en/mb/ccts

[softech]

@Jitu 

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
Then PM will give you the points to your point account after renewal within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

• you will get the same friend referral, 1 point (= $1) for every referral every month.
• Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases). 
• Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year 
• You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points