Oops! Something went wrong, please try again later.

[Jessica92]

I try to renew my payment and to change my credit card info and it keep on saying "Oops! Something went wrong, please try again later."

It has been over a week now that I haven't been able to renew my plan !

It is very frustrating

[darlicious]

@Jessica92 

Here is info on alternative methods of payment as per @dabr 's post.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[Jessica92]

I cleared my cookies and cache, used google incognito and still it doesn't work...

[Outdoorsman]

@Jessica92 

hi try clearing your cache and cookies or use a different browser in private or incognito mode try to log in again 

[dabr]

@Jessica92   Are you using incognito/private mode on the browser?  You can try another browser too. 

For now purchase a voucher from SDM, London Drugs, 7/11 or Shell and load the funds by dialing 611 on your phone.  This gives you more time to sort out the login issue.