01-17-2022 07:18 PM
Hi, I'm attempting to submit a ticket online in order to return my certified pre-owned phone. It's pretty straight forward (I think). The only problem is, every time I select the radio button 'exchange' and then select the radio button 'no' under shipping address, it deselects the 'exchange' radio button. When I re-engage the 'exchange' radio button, it deselects the 'no' button ad infinitum. I need to select both those radio buttons in order to submit the ticket...hopefully I haven't done something wonky that the system just isn't liking, but like I said above, it's a pretty basic ticket submission UI.
Solved! Go to Solution.
01-17-2022 07:21 PM
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent,
Good Luck.
01-17-2022 07:21 PM
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent,
Good Luck.
01-17-2022 07:21 PM
There was an issue with the ticketing system not working but it is supposed to be fixed. You can try clearing your browser and using secret/incognito mode or just send a private message instead.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-17-2022 07:22 PM - edited 01-17-2022 07:22 PM
@schulze498 Ticket System can be glitchy. You could try opening an incognito browser. However it would be easier if you simply private messaged support at link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication
01-17-2022 07:23 PM
01-17-2022 08:07 PM
Hi @schulze498 Yes I just tried it myself and I had the same issue.
Maybe when you open the ticket, you can nicely let PM knows the bug too
As mentioned earlier, you can simply direct message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After you opened a ticket, CS Agent will contact you via Community inbox
02-03-2022 06:19 PM
Hi, I've actually tried to reach the CS Agent 3x now over the past 2 weeks and I'm not getting any responses. Technically my phone is past the 30 day window for return or exchange now.
02-03-2022 06:24 PM
@schulze498 : If you look in your Sent folder in private messaging, do you see things that you have sent to them about this...and importantly...inside the return window? If so then that would be proof.
I hope you haven't been replying in email to the notifications. You can only communicate in this private messaging system.
02-03-2022 07:28 PM
Hi, yes it's in the sent folder, but I'm not sure what the 'return window' is? It's definitely in the private messaging system.
02-03-2022 07:33 PM
That's the important part. Send a follow up message asking for a reply on your original request. Apparently the returns department has a different reply window than regular customer support but you have waited way too long for even a reply from them.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #