@Jane-Yang - Check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal
Then, can you choose Ztar as the provider, will that work? See here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-number-from-Speakout-Apply-also-t...
Methods to contact Public Mobile Customer Support (CSA) are not very well advertised around here, see below:
1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),
2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.
