Number transfer

[Anxious]

HELP....transferred my # to Public Mobile but number has not ported yet???? I spoke to other provider who confirms they received AND authorized request to transfer....what gives

[Anxious]

Yes I did that

[hairbag1]

@Anxious 

part of that port process requires you to leave old sim in phone. You should have rec'd request for port and replied YES. Did that happen ?

[softech]

@Anxious 

are you poting form mobile provider and didt you got a text from them and replied YES?

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixedrting from mobile carrier?

did you get a text from them and you replied yes?