Number transfer to a new phone but can't receive any message or calls on the new phone

[Taowen]

Hi,

I transferred the SIM card (same phone number) from my old iPhone to my new iPhone around 2 weeks ago. I think it's because I didn't reply to the confirmation message in time and now I can't receive any message or calls on the new phone. Could anyone help me fix this? Thank you very much!

[Taowen]

Hi, thank you very much! I have contacted them, and now I can receive texts and calls with no problem. Thank you again for your help!

[Taowen]

Hi, thank you very much! I have contacted them, and now I can receive texts and calls with no problem. Thanks again for your help!

[BKNS27]

@Taowen 

Your porting is not completed then. Your old SIM should still work.

You needed to contact a CS_Agent to restart the porting process for you. Private message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Staff hours are from 9:00am to 10:00pm so they will contact you tomorrow to resend the text.

[Taowen]

Yes, I think so. The old SIM is not PM.

[BKNS27]

@Taowen 

If you transferred the PM SIM from one iPhone to another iPhone. It should simply work and you won’t get a text to reply to. 

You only get the text if you are porting your number over from another carrier to PM.

Is this what you are trying to do?

[hTideGnow · Accepted solution]

HI @Taowen 

sound like a stuck port to me

I will send you the PM porting team number via Community inbox  Call the team and they can reinitiate the port