Number transfer issue

[am220856]

Hello, 

I recently became a member, i was with Fido and processed transfer number solution. my number was not transfered please help me. 

[am220856]

I rebooted it, my public mobile is working with a different number, my fido is not working emergency calls only.

[softech]

@am220856 Reboot the phone once and check if you can make outgoing calls and check incoming as well 

[am220856]

My fido stopped after I accepted the transfer message.

[softech]

@am220856 when was the port request and activation??

your Fido sim still working??

There is a number to call to talk to live support,  they can confirm the port status and  re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed