Number Port-in not working

[CalvinC2]

I tried porting in my phone number to Public Mobile this morning from Rogers and I accidently entered the wrong IMEI number. I got an automated text message saying that the port in failed from Public mobile and that someone will reach out but I still have not received any contacts from Public Mobile.

Is there a phone number that I can call to redo the port-in? I contacted Rogers and they said that they cant do anything as the request was already sent to Telus and that only Telus could cancel the port-in.

[softech · Accepted solution]

@CalvinC2 

There is a number to call to talk to live support and you can update them with the account number.  They can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed