Number Port Not Allowed

[ratman12]

Trying to move my number from an existing account on a different carrier but it won't work.

Any workarounds?

[RossN]

@ratman12  hi your account needs to be still active is it?

[JoyLuck]

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@ratman12 wrote:

Trying to move my number from an existing account on a different carrier but it won't work.

Any workarounds?

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You can always contact a moderator for assistance:

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

[ratman12]

yes it is. when I click the button "transfer number from another wireless service provider it says 

Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via this link bit.ly/2GF1pHW and type in “port request”. This will put you in touch with our moderator team.

Which does nothing as it won't allow me to sign in and log the ticket fully.

[ratman12]

I tried this, but it won't let me sign in after just creating the account in the community.

[kselmak]

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en 

[JoyLuck]

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@ratman12 wrote:

I tried this, but it won't let me sign in after just creating the account in the community.

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Use this direct link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN]

@ratman12 @i you must click on the ? bottom right corner ask Simon to speak with a moderator

[gblackma]

@ratman12 porting from Koodo prepaid isn't allowed. You have to sign up with a temporary number and contact the moderators to port it for you. Which carrier are you trying to port from? Thanks. Welcome to PM.  Stay safe. 

[Naepalm]

@ratman12  sounds like you might be transferring it over from koodo? If you are transferring a koodo prepaid number you will need to speak with  moderator.