Out of nowhere, I'm suddenly unable to send or receive calls or text messages. When I try to place a call, I get the error message "Not registered on network". When I try to text, it says "Currently unable to send your message. It will be sent when the service becomes available." I'm in Ontario. I haven't changed my plan, my bill is paid up, I haven't touched my SIM card, this happened totally out of the blue. How do I fix it?
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Out of curiosity is this a phone that you purchased second hand? It might be possible that it's been blacklisted if it was a second hand purchase.
What model of phone do you have?
When you log into your account. Does it say active?
What other things have you tried on the phone.? Reboot? Etc.
Do you have another phone lying around to out your sim card in to see if it does the same thing?
Did you receive a text possibly about a port? Maybe your sim has been sim jacked.
Any further details you can provide would be helpful!
I purchased it from Best Buy as an open box, so I assume they verified that it was not a blacklisted item.
It's a Samsung Galaxy A50, purchased in mid-June.
My Account Status is Active.
I've tried restarting it, and I've tried toggling airplane mode on/off.
I don't remember getting a text about a port.
Good questions, all!
@wg007 . It would be best to get in touch with the moderators for assistance. Two ways to reach them.
2- or via private message if simon the chat bot is giving you issues. The private message link is below.
Hope they can resolve your issue.
You can check here with your IMEI to see if it has been blacklisted
Best Buy is a reputable company. You may be able to get a refund if there's a problem.