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Not receiving texts or calls

jolsen
Good Citizen / Bon Citoyen

Hi all,

 

I've been using Public for over a year now.  For some reason I've stopped receiving texts and calls.  I've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck.  I've had others text me and call me and I am unable to receive.  I can send texts that are received and call others.  My data works....

 

Any suggestions for a fix?

 

Thanks!

51 REPLIES 51

S--S
Mayor / Maire

@jolsen 

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE 

or HERE 

 

for android visit HERE ,

 

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone means to turn off your phone and turn it back on again.

 

if you still not working you have to Submit a ticket to customer service by Moderator Team,

 

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

 

Here’s how to contact customer service by Moderator Team,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

 

  • or you can send a private message to Moderator Team  by Click HERE
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, if you know it,
  • your phone number,
  • your account 4 digit pin,
  • your Email address,
  • explanation to them nice Team and nice service.

 

      Good Luck

chronooxiix
Good Citizen / Bon Citoyen

Im having the same problem, I could make outgoing calls and texts but can't receive any. When I called 611 my phone gave me a message that said my Sim had changed numbers


@S--S wrote:

@jolsen 

can you try it selecting the network to "3G ONLY"


I know this recommenedation is sometimes made in the case that the 3g signal might be much stronger than the LTE signal in a specific location. However, I a phone would generally swtich over before that beecomes an issue.   I don't believe that this is a signal quality/signal strength issue as data is working fine.

 

The other reason to select the 3g network would be if there is a problem switching from LTE to 3g for the incoming call to be able to come in.  While that is possible, this is member is also having difficulties receiving text messages.  Text messages can also be sent and received while using the LTE network.

jolsen
Good Citizen / Bon Citoyen

I've sent a ticket out.  Here's hoping they get back to me!

jolsen
Good Citizen / Bon Citoyen

I just called 611 and had no issues accessing the menu...

 

When did this start for you?  I received a text at 10am today and then by 2:30ish it wasn't working.

S--S
Mayor / Maire

@jolsen 

Moderator Team will Response by private message to you
- Check your private message inbox (click on the envelope top right of your screen)

chronooxiix
Good Citizen / Bon Citoyen

yeah my issue started happening roughly the same time, with my android phone i can see that the sim has changed my number, you can still access the menu though

@chronooxiix  what you meant by SIM has changed your number?  

 

How long you have been with PM? did you just activated today? are you porting in your number from another carrier?

@jolsen  did you try reseat the your SIM?  (power off, take out the SIM for a minutes and put it back in and power up)   It happened to me before and I need to reseat SIM instead or just regular reboot to get the issue resolved.

 

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