Not receiving mms pictures.

[Inthecool1]

Mms pictures won't download. Can  send and have data. I believe this happened a couple years ago and agent had to reset something. But no able to submit ticket.

Getting the "OOPS" message 

[on2wheels]

This past weekend I had trouble both sending and receiving MMS messages, did anyone else? I'm wondering if there was a service interruption with Telus in my area of eastern ontario, Ottawa area, or something else with my phone.

[Inthecool1]

Thanks. Did not have mms settings set up in settings. Those are not on partner' android phone.... That works.

Those settings saved now 

[softech · Accepted solution]

@Inthecool1 

you can try to Reset all Networks and see if it works

or you can compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[Inthecool1]

Tried Google messenger and tried small picture. Pretty sure this happened a couple years ago and Telus had to reset something on their side

[softech]

@Inthecool1  so you tried Google message?

ask your friend to send you another file, another pic, just jpg and smaller size.  I wonder if it is a size issue. 

[Inthecool1]

Gabe an android. Data on . Have tried other apps for default. 

Can send MMS pictures. Just not recieve.

Would love to issue a ticket 

[softech]

@Inthecool1 

are you on android or iPhone?

[Inthecool1]

No cat pictures...

And no luck.

[Inthecool1]

Yup this post sent with mobile data 

[Chalupa_Batman]

Try going to your network settings and refresh them. Then go into air plane mode and wait 10 seconds and turn off air plane mode. Reboot your phone. Wait 30 seconds and boot it back up. Then give it a try. Just please don't send me any cat pictures. I hate cats. 🙂 

[softech]

@Inthecool1 

Make sure your mobile data is turned on

And Android or iPhone?

If Android, try to clear cache and try again .  If still failed, download Google Message and set it as the default messaging app and try again with the new app.

[hTideGnow]

HI @Inthecool1 

do you have mobile data enabled?  you need it on to download MMS files