Not received Public Mobile Points from the new Points Reward System

[ZylAL]

Hello there, 

It's past May 5, 2024 now.  Should we have all been forced onto the Public Points reward system?  If yes, I have not received the 5 welcome points or the points equal to 10% of my subscription plan.  Can somebody advise what's the reason?  

Thanks 

[ZylAL]

Finally received the message from Public Mobile regarding the Points system.  It says the process can take up to 4 days.  What does that mean?  Does that mean that it's going to take them up to 4 days to credit me these measly 5 welcome points and what about the 5% of my subscription plan amount?  Is that going to take up to 4 days to be credited to my account?  I am currently trying to load the "My Rewards" page and it's not loading at all.   

[Ana20]

Hi

Unfortunately we all are forced out of our old plan .

I lost my $7 monthly rewards,but I still have all my add-ons in my account.

And as a welcome bonus I've received 5 points

[fixin1]

@ZylAL - Like what @Terryscell said, Once your plan renews, you will get to see them. 

5 Welcome points occur when you enter the dashboard aka My Rewards.

10%? It isn't 10% points back, it is 5% points back.

[PM_5G]

People are getting switched in groups and usually On Plan Renewal.

So you would see Points Back about 24 hours after a there is a payment for a new cycle charged

[Terryscell]

You will see them in your next statement.