Not able to receive calls on my newly ported Public Mobile numbe.

[Dhruv_Dobhal]

Hey, the new E-sim setup has an issue: I cannot receive calls on my newly ported Public Mobile number.

I ported my E-Sim from Fido to Public Mobile yesterday and since then I have been having this issue.

Please help me with this issue.

[computergeek541]

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@Dhruv_Dobhal wrote:

Re: Not able to receive calls on my newly ported Public Mobile number.

Thank you for replying, Dhruv_Dobhal!

Please share the 19 digits New SIM card number:

Also, 

Please answer at least two of the following questions so I can help you to change the SIM card:

-How long have you been with Public Mobile? (Please share the date when you activated this account)

-What rate plan do you have? (Kindly share the price of your plan and features included)

-What is the last phone number you called or texted?

I'll be waiting for your reply!

Best regards,

Luis

The above message I have got from Luis, is someone available to help me with this issue?

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Please remember that this is an open message forum. You need to discuss this privately (not here) with a customer support agent.

[Dhruv_Dobhal]

Re: Not able to receive calls on my newly ported Public Mobile number.

Thank you for replying, Dhruv_Dobhal!

Please share the 19 digits New SIM card number:

Also, 

Please answer at least two of the following questions so I can help you to change the SIM card:

-How long have you been with Public Mobile? (Please share the date when you activated this account)

-What rate plan do you have? (Kindly share the price of your plan and features included)

-What is the last phone number you called or texted?

I'll be waiting for your reply!

Best regards,

Luis

The above message I have got from Luis, is someone available to help me with this issue?

[Handy1 · Accepted solution]

@Dhruv_Dobhal  you really need to just use this link to get help from support 

 ⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Dhruv_Dobhal]

To login in the app, its asking for authentication via text message, and as informed before i am not getting text messages as the sim is not there.Is there a possibility to remove the authentication step or if  I can do the authentication through my email?

[Handy1]

@Dhruv_Dobhal  If you deleted the eSIM you have to rebuy one . With phone you want the eSIM on go to the app log in and go to subscription add on page . Notice in bottom of my pic says “shop SIM card “ tap it and choose eSIM download and install that’s it 

[Dhruv_Dobhal]

Can you send me esim of Public mobile again as the request from Fido is already processed now,as previously the esim from Public mobile got deleted .

[Handy1]

@Dhruv_Dobhal  I’m just a customer like you trying to help you . I don’t work for PM . I sent you the number  to the porting team .and have you link to support also 

use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Dhruv_Dobhal]

can you send the new port request and clear the old request as the old request got expired,just spoke with the Fido customer care. 

[Handy1]

@Dhruv_Dobhal  I’m just customer like you trying to help . You can submit ticket with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Handy1]

@Niki1465  Sent ! Check your inbox for the number 

[Dhruv_Dobhal]

Just called Fido they are saying that there is no Port Request for my number please can you cross-check at your end I am stuck with this issue.Recently I had a talk with Public Mobile agent they said that they have submitted the request but there is no request at their end. 

[Niki1465]

Hi Im having the same issue, could you please send the number to me?

[Omics]

I had this issue as well, there was some kind of technical error with the porting process. I suggest sending a personal message to customer service (CS_Agent) - they were able to get me sorted fairly quickly.

[Handy1]

@Dhruv_Dobhal  I’ll send you the porting team number private message and they can re trigger the port request for you