I am not able to process payments using voucher. My plan got expired today. I have been trying at multiple stores, but payment is not getting processed.
Try using online top up like recharge.com or https://www.doctorsim.com/ca-en/topup-phone/ or instant top up at canadiantire gas bars.
Some in-store vouchers are not activated right away.
Did you purchase a pm voucher that fully covers your plan amount? Some retailers pm vouchers are not immediately valid. Vouchers purchased from 7/11, SDM, London Drugs and Shell stations are all immediately vaild upon purchase. Dial 611. Then press (1) and (1) again and enter the 12 digit pin code #. Once accepted your plan/service will automatically reactivate. Reboot your phone if necessary.
You may find this thread helpful:
The London Drugs ones should work right away. Which 12 digit code have you been using? Keep in mind you can only try two attempts to add a payment before having to wait an hour before trying again. Use the PIN# as it appears in this link...
* some vouchers take 24 hours to activate,
you can call 1 855 4PUBLIC and add your voucher PIN
or call *611
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".
if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
London Drugs vouchers are immediately valid upon purchase. I have yet to hear of an issue with adding them other than the OP. Some additional instructions may be all that is needed to help them with their issue.
Does your pm London Drugs voucher look like the one I gave you a link to?