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Not able to do payment using voucher PIN

Good Citizen / Bon Citoyen

I am not able to process payments using voucher. My plan got expired today. I have been trying at multiple stores, but payment is not getting processed.


Accepted Solutions

Good Citizen / Bon Citoyen

Yeah contacted them now. Let's see. Thank you. Shall update on the solution.

View solution in original post


Mayor / Maire

@Rajukrish wrote:

I am not able to process payments using voucher. My plan got expired today. I have been trying at multiple stores, but payment is not getting processed.


Try using online top up like or  or instant top up at canadiantire gas bars.

Some in-store vouchers are not activated right away.


Did you purchase a pm voucher that fully covers your plan amount? Some retailers pm vouchers are not immediately valid. Vouchers purchased from 7/11, SDM, London Drugs and Shell stations are all immediately vaild upon purchase. Dial 611. Then press (1) and (1) again and enter the 12 digit pin code #. Once accepted your plan/service will automatically reactivate. Reboot your phone if necessary.




You may find this thread helpful:



Nice edit.😃

Good Citizen / Bon Citoyen

I have been trying different vouchers since yesterday. I tries two from London drugs and one from a Telus stall. It didn't work.


The London Drugs ones should work right away. Which 12 digit code have you been using? Keep in mind you can only try two attempts to add a payment before having to wait an hour before trying again. Use the PIN# as it appears in this link...



Mayor / Maire


* some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your  Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".


if you can't fix it you need to Contact Customer Support Agent by CS_Agentand Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.


Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.


  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,


  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: For public mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..



London Drugs vouchers are immediately valid upon purchase. I have yet to hear of an issue with adding them other than the OP. Some additional instructions may be all that is needed to help them with their issue.



Does your pm London Drugs voucher look like the one I gave you a link to?

Good Citizen / Bon Citoyen



Ok maybe you made an error when entering the 12 digit pin #. If it has been an hour since your last try then call 611 from your phone and try again. Report back your results.

Good Citizen / Bon Citoyen

Trying since yesterday night 😔

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