Not Registered on Network

[mujeebludin]

Hi, I recently opened an account and registered my SIM card as well online. But when I tried using the new line, "Not registered on network" keeps poping up. It doesn't read the SIM card. I know if phones aren't unlocked then you might come to this problem, but my phone is unlocked (Samsung Note 4) and i've used S8 Plus and LG5 to test the SIM card as well. Same issue on all 3 phones. All three phones are unlocked. If I could get some help on this one.

Thanks in advance.

[mujeebludin]

I will be buying a new SIM today and testing it out. We'll see what happens with new SIM card. Thanks

[srlawren]

@mujeebludin sounds like either a faulty SIM card as you suggested, or an activation/provisioning error.  Have you heard back from a moderator yet?

[mujeebludin]

I didn't port a number. I got a new line a little over a week ago. I activated the account after recieving my SIM card in mail. I didn't need it till today. When I put the SIM in different phones, it didn't work. And I've performed all of the methods you've mentioned, but still not working. I am wondering if its a SIM card problem. I did message the moderator, now waiting for a solution.

Thanks

[mpcdesign]

@mujeebludin, did you try rebooting your phone? 

If it's stuck in the porting process, contact Public Mobile to troubleshoot the issue. Sometimes, all it takes is to either:

1) turn airplane mode on/off

2) reboot your phone

3) pull the sim card out and re-insert

4) reset network settings (not factory reset)

Typically a successful port request is completed in 5 min to 2 hours, so at 20 hours I think you will need the assistance of a moderator to get your account sorted out.  Send them a private message clicking on this link: @Moderator_Team, provide them with your name, account number, an account number from your old provider and name on that account, PM SIM card number and an explanation of the issue and they will be able to look into the matter for you.

This happens every once in a while, usually when the info you provide isn't an exact match to what your old provider has on their records.  Not a big problem, the mods will get you sorted out, just be patient after you send them a private message and await their reply.  

[sheytoon]

It sounds like a provisioning issue with Public Mobile (Telus). Only moderators can help you.

[Anonymous]

you need send a private message Click here 

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service

Good Luck

[will13am]

@mujeebludin, it looks like you may need moderator team intervention here.  Before seeking their help, double check the account to make sure that it is definitely in active status.  On the phone, go to settings, mobile networks and search networks see if the Public Mobile network is showing up and then select auto to see if the phone will auto connect to the network.  Failing these checks, contact the moderator team.  You can provide these troubleshooting results to make their follow up easier.

[meocon]

I recommend you send a private message to the moderator team and ask them to investigate.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
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