No texts in or out

[TLabecki]

I changed my cell phone number to Public Mobile from Koodo 2 weeks ago and haven't had texting ability since. Everything else seems ok though.

[TLabecki]

Yes, I have created 2 tickets but no response.

[softech]

@TLabecki 

handy and myself are just customers like you and not PM support

from what you mentioned, it looks like just a sim provisioning issue and it is an easy fix for PM support.  Please open ticket with them if you have not done so:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[TLabecki]

Can you contact me again please. Issue still not solved.

[softech]

@TLabecki 

is the line working now? did you open ticket with PM support?

[TLabecki]

I am unable to see your previous responses..

[TLabecki]

No phone calls either..it's my disabled daughter's phone. She did get a text from Koodo re the phone number and responded yes to use old number but unsure if did it in time...

[softech]

@TLabecki you sure you are getting incoming calls?  Especially, can you get calls from non-telus phones, like Rogers or Bell?

[TLabecki]

iphone 11

Using an e-sim, tried to use same phone number but never got text from Koodo about that which I understood should have happened...

[Dunkman]

@TLabecki 

Which model phone are you using?  iPhone versus android?

Try a network reset of the phone. Note: this will erase any saved Wifi passwords

You can also try your SIM card in another working phone.  That would help determine whether it is a hardware issue versus PM service problem. 

[Handy1]

@TLabecki  

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437