03-03-2023 10:51 AM
03-03-2023 01:15 PM
We contacted a CS agent. This morning a Koodo tech support guy fixed the issue. Calling is working now.
03-03-2023 10:55 AM
If your had service up to today it could be outage in your area.
https://istheservicedowncanada.com/status/telus/map
Confirm your account is Active and in good standing.
Does SMS and Internet work?
03-03-2023 10:53 AM
can you just not able to make outgoing calls? There is a chance your incoming calls are not working too
There have been issue since Wednesday for some people with both incoming and outgoing calls.
Try to change to 3G only and see if it connects to the network at all with such settings
If that does not help, I suggest you to open a ticket with PM support and let them aware you are one of those, too. Some customers got the ticket to support and got it resolved quickly
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there