No service

[Ada16]

• I already paid my plan ,but I got no data

[Timer]

@Ada16 

turn off device take out SIM card and if you have other device to tried SIM card it's will works.

• How to > Reset Network Settings
• check  APN settings  >>  How to Set APN
• go to Settings-> Cellular-> then tap the switch to enable Cellular Data.
• Update iOS > Go to Settings > General > Software Update..and rebooting device.

[darlicious]

@Ada16 

Do you have SMS text or just iMessage? When you paid and reactivated did you do it through your self-serve account or through 611? Call 611 on your phone and see if the message tells you whether you are active or suspended?

[esjliv]

@Ada16 - if you are using iMessage, then you may not be using SMS. Is calling in/out working?

Confirm your account status says Active in your My Account, or by calling 611.

If active:

Try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if services works

To perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

[Ada16]

Yes I just renew, I got text but that all ,no data or calls

[Ada16]

I was gone two months of the country so I didn’t paid my plan until now ,the model of my phone is an iPhone XS,I got messages ,but when I activate the data it doesn’t work 

[cellphoneuser1]

@Ada16 Did you just renew? Are other parts of service working?

[darlicious]

@Ada16 

Your other services are working? Did you just activate? Or is tonight your renewal? What's the make and model of your phone,?