No service

[Xa]

My service want down this morning. I have tried rebooting my phone and tried another unlocked phone. Can anyone else experiencing network outage?

[Shazia_K]

@Xa, 

Click on this and learn how we can communicate in private

[Xa]

Shazia, Not sure how to send a private message. Should I just reply to the email notification? Thanks

[Shazia_K]

@Xa, 

I'm sorry about this, Mary will not be in the office before Tuesday morning, can you private message me the requested info? 

Thanks,

Shazia

[Rockdaddy22]

@Mary_M could you please take another look at this if you're not already working on it. Thank you 🙂

[Xa]

Still no service

[Rockdaddy22]

In my opinion it's up to the customer to provide that information if they'd like. I usually just kindly ask for an update if they wouldn't mind. Just my opinion 🙂

[fmpsportsguy]

Hi Mary, perhaps you can post a follow up to issues like these, after you have investigated/resolved or identified an issue? 

This way when people click on similiar links, in some way YOU/PM can report a resolution as to what the problem was ( either user error or network problem) and provide a solution or confirmation of a network issue?

[Mary_M]

Hello @Xa

Thank you for reaching out to us.

I'm sorry to hear that you do not have any service on your device.

Can you private message me your address and phone number ? I'll look into your account and I'll also verify if there are any outages in BC.

Looking forward to your reply,

Mary

[NDesai]

There is no service outage in BC, unless its in specific area. Try removing the sim and rebooting your phone. 

[Luddite]

No one else has reported an outage. Let's tag @Mary_M in case she has some info. It's odd for a sim to fail but can happen.

Would be great if you could find another PM customers and try their sim in your phone.

Normally we'd suggest a factory reset but since you have the same problem with your sim in another phone that really doesn't make sense.

Sorry can't be more help. If you do figure it out, please update us.

[Xa]

In BC.
My account is active.

[Luddite]

Log into your account to ensure it is active.

Is the problem just at home or everywhere, even miles away? Where are you?

[Xa]

Have tried rebooting still shows no service.

[Luddite]

We did this morning in Mississauga. Reboot did work for me; try a network reset.

Can you see Public Mobile on the phone, or No Service?