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Cannabill
Great Neighbour / Super Voisin

Qr code doesn't work. Msg: Cannot connect to network  subject code 8.2.6  reason code 3.8        EID xxxxxxxxxxxxxxxxxxxxxx.         Contacted Telus, was told problem needs to be fixed by Public Mobile. I've been trying to solve this for 3 DAYS! Please help I need my number activated. Thank you

2 REPLIES 2

Renderdc
Good Citizen / Bon Citoyen

I am having the same issues since Friday! This service is garbage!! my phone number is stuck with Public Mobile and they haven't even responded to my 4 support tickets made days ago. 

fixin1
Town Hero / Héro de la Ville

@Cannabill - Contact CS_Agent here:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. *  They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

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