No service

[Hwa]

I have been living at same place in BC for a year; no prior problems.  Last night lost service.  On and off airplane mode did not remedy.  Searching for networks on phone, the list does not contain Telus or Publicmobile. Downdetector reports no problems in this area. 

What's going on?

[Dunkman]

@Hwa 

As mentioned above, maybe try the SIM card in another working phone.  This helps determine whether hardware issue versus PM service problem.  

Is it possible that your phone got blacklisted?  

https://www.devicecheck.ca/check-status-device-canada/

[Anonymous]

@Hwa 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

[BKNS27]

@Hwa 

I am in the Lower Mainland and no issues with PM today. Maybe the last heavy dump might be the issue with the Telus tower in your area.

[softech]

@Hwa 

There seems to be no Service issue regarding Mobile phone:

https://www.telus.com/en/nu/outages

did you try to reboot your phone?

do you have a second phone to test?