01-23-2022 01:15 PM
After the most recent upgrade on my iPhone (15.2.1), I am now having trouble getting and keeping cellular service. The phone keeps displaying the message: ‘cellular network unavailable until carrier update performed’, yet when I go into my settings there are no updates available.
A little troubleshooting shows that after I reset the network settings and force restart, it will sometimes regain service for a short period of time, then it goes dark on me again. I have tried removing my the SIM card, that does nothing.
Has anyone else been dealing with this? Will there be a carrier update coming out soon? What should my next step be to sort this out?
01-23-2022 01:38 PM
@hTideGnow I'm not the OP.. 🙂
01-23-2022 01:37 PM - edited 01-23-2022 01:43 PM
I would try to connect the phone to the computer and make sure everything is updated with iTune
If it still fail, run a full backup and try Factory Reset
01-23-2022 01:35 PM
I'm on iPhone and iOS 15.2.1 without any issues.. Where do you go in Settings to check for carrier update?
01-23-2022 01:33 PM
Yes, there are no more updates available
01-23-2022 01:32 PM - edited 01-23-2022 01:33 PM
It sounds like you have done all of the normal troubleshooting but just in case since you didnt mention them:
Otherwise what has been suggested for this iOS update glitch is either:
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-23-2022 01:25 PM - edited 01-23-2022 01:26 PM
Even though this won't help you: We haven't heard reports lately from other iPhone users.
I suspect that needing an update from the carrier is not the real problem here. I see no reason having an older version of the baseband would render your phone unable to connect to the network. There hasn't been a major change to the frequencies or basic configuration of the Telus network recently.
01-23-2022 01:21 PM
@Mark8 : Can you connect to wifi (not cell data) and go into About phone and check for updates.
01-23-2022 01:18 PM
iPhone 7, purchased years ago from groupon. Apple service directed me to contact the network provider and ask about carrier updates
01-23-2022 01:17 PM
I would contact Apple first.
What iPhone is it? When and where did you buy it? It sure sounds like a warranty issue, if your phone is still under one.