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No incoming/outcoming calls

Tonya22
Good Citizen / Bon Citoyen

I can't receive or make out going calls.  Also anyone without an iphone can't receive my texts nor can I text them.  Only imessages work. 

It's been over a week.  I have turned the phone off and on, removed Sim card. 

I have called the porting number and they say my number has been ported.

Thinking I should just cancel my public moblie and go somewhere else 

 

12 REPLIES 12

@Tonya22...are you able to try that sim in a different phone...to see if the problem is phone-related ?

Let us know if anything helps.

esjliv
Mayor / Maire

Hello @Tonya22 

 

Check to see if your phone was added to be blacklisted, here:  https://www.devicecheck.ca/check-status-device-canada/

 

 

Also, was your phone locked to its previous provider? If so, you will need to contact them to unlock it for you.

fujiyama
Town Hero / Héro de la Ville

Maybe give the suggestions from this link a try.

 

Also try deleting all previous Carrier Profiles under Settings -> General -> Profiles.