No incoming calls/texts received from non Public Mobile users.

[DeeT]

On my phone I have, one physical and the other eSim, both are Bell.

I did an eSim port from Bell to PM and as part of the activation I was prompted to select one of the existing lines to replace. I selected the old eSim and continued. I replied 'YES' to my Bell carrier and continued.

When I checked my Bell account, my phone is still active.

I receive texts/calls from existing PM members. However, any external carriers go directly to my old carrier vm. I don't receive any external text messages either.

When in my PM account to get Full Access it sends a verification code to my PM phone# which I never receive.

I have created a ticket and did not get the email confirmation as my account is not fully active. 

Any suggestions on how to get my account up a running fully?

@DeeT @J_PM 

[DeeT]

@HootieG88 Thank you. 

[HootieG88]

It looks like you did everything correctly.  Complete porting can take up to 2 or more hours.  Check your Bell account again after 2 hours and see if you line is gone from your Bell account.

[DeeT]

Hello @hTideGnow Yes, I got the text from Bell and replied 'YES'.

Thank you I will give them a call.

[hTideGnow · Accepted solution]

HI @DeeT 

the port was not completed.  

Did you get a text from Bell, did you reply YES?

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call