No inbound calls on new account outbound calling works

[simplybea]

Hi,

My activation is less than 2 hours old, so it may just be a time thing, but I have no inbound calling, outbound works and the caller ID reflects correctly, but the inbound receives a recording the number cannot be completed as dialed.

I requested to port my number from Koodo, went through the process and was told it couldn't be done, so selected to have a new number. I hope I didn't mess it up

Any ideas anyone?

[Shazia_K]

@simplybea, 

Click on this and learn how you can communicate in private 🙂

Cheers, 

Shazia

[manelgm]

@simplybea Simply hover over the user's profile picture and click on the option "Send message".

[simplybea]

Hi Mary,

Silly question but how do I private message 

[Mary_M · Accepted solution]

Good afternoon @simplybea

Thank you for reaching out to us

I'm really sorry to hear that you had trouble porting your phone number.

If you'd still like to proceed with the request, can we please provide me with the phone number you wish to port as well as the account # associated by private message ?

We'll figure this out!

Thank you,

Mary