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No data or text

AliNorris
Great Neighbour / Super Voisin

I purchased an add-on for US talk and text this morning, for 15 days. I’m still in Canada until tonight. But…. I now seem to have no data or texting ability here in Canada. I checked and I have no run out of data. Why did this happen? How can I fix it?

1 REPLY 1

DennyCrane
Mayor / Maire

US roaming add-on's have nothing to do with your core plan at home, other than an active plan being a dependency to have a US Roaming add-on.

Login to your account in a private browser window or clear the cache and then check. Make sure your plan isn't suspended. I could see if you ran out of data, but texting is unlimited.

Did you change any of your network settings on your phone?

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