No Service

[Annajanosch]

I transferred from Koodo today and transferred by old number over. it says it can take up to 2 hours to transfer the number over and get service but it has been 5 and I still do not have service. I have done the troubleshooting and nothing is working. How do I get service?

[Anonymous]

@Annajanosch 

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

[darlicious · Accepted solution]

@Annajanosch 

If you have no services at all then it is likely a sim card provisioning issue. If you can put the sim card in another phone and get the same result then you need to contact customer support by clicķing on the chat bubble at the bottom right corner of your screen and type "sim card not provisioned upon activation" and "human" and follow the prompts to submit your ticket.

[BKNS27]

@Annajanosch 

Just wondering if you replied to the SMS text confirming you are porting over from Koodo? There is a 90 minute window for you to reply to complete your porting your old number for service.

If not, you need to contact a CS_Agent and Create a Ticket for them to restart the porting process.

[computergeek541]

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@JK8 wrote:

I will emailed you a number to call. Check email icon top right corner.

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As the customer has said that nothing is working, there is no servcie at all.  Unfortunately, the Telus porting team cannot fix this issues and should not be contacted.  Only a Public Mobile customer support agent could fix a Public Mobile account issue.  

[computergeek541]

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@Annajanosch wrote:

I transferred from Koodo today and transferred by old number over. it says it can take up to 2 hours to transfer the number over and get service but it has been 5 and I still do not have service. I have done the troubleshooting and nothing is working. How do I get service?

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I should never take 2 hours to have service on your Public Mobile account.  That 2 hour number only refers to incoming communications.

[esjliv]

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@Annajanosch wrote:

I transferred from Koodo today and transferred by old number over. it says it can take up to 2 hours to transfer the number over and get service but it has been 5 and I still do not have service. I have done the troubleshooting and nothing is working. How do I get service?

---

@Annajanosch 

You can use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

But, if you are able to get a hold of someone via the phone number @JK8 provided, then this may be quicker.

So you have two points of contact now.

Good luck!

[JK8]

I will emailed you a number to call. Check email icon top right corner.