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No Service

LeslieRan
Great Neighbour / Super Voisin

Hi - I'm a Public Mobile customer and I have no service.  My account is paid up by my husband, who is the main account holder.  My account # is 1000000xxxxxxxxx

His phone works, but mine says "no service".  

 

Edit by Dunkman: removed personal information

13 REPLIES 13

LeslieRan
Great Neighbour / Super Voisin

Hi Jade - I'm a Public Mobile customer, and my account is paid up, but I have no service.  How do I get service restored?

My account number is 

1000000xxxxxxxxx

Many thanks,

Leslie xxxxxx

 

Edit by Dunkman: removed personal information

@LeslieRan you might want to remove your personal info. This is an open forum and you don't want them posted here.  Simply go back to your post, click on the 3 dots and click Edit. 

 

So, when you login to My Account, can you confirm the status is Active?

 

If is is showing suspended, can you confirm when was the last successful payment date?  Was it over 30 days ago?

 

If so, maybe Autopay failed?  Try to manually pay the Plan amount and see if it goes through.   If still fails, try to pay Plan Amount +$1 extra

 

Once payment goes through successfully, click Reactivate current plan, then logoff My Account and reboot the phone. 

darlicious
Mayor / Maire

@LeslieRan 

Please edit out your sensitive info this is a public forum.

 

@Dunkman 

Your services are needed here and elsewhere! thx

 

Edit:

Can you log into your self serve account?

@Dunkman 

And here too please and thank you.

softech
Mayor / Maire

@LeslieRan   

you might want to remove your personal info. This is an open forum and you don't want them posted here.  Simply go back to your post, click on the 3 dots and click Edit. 

 

So, when you login to My Account, can you confirm the status is Active?

 

If is is showing suspended, can you confirm when was the last successful payment date?  Was it over 30 days ago?

 

If so, maybe Autopay failed?  Try to manually pay the Plan amount and see if it goes through.   If still fails, try to pay Plan Amount +$1 extra

 

Once payment goes through successfully, click Reactivate current plan, then logoff My Account and reboot the phone. 

t_p
Mayor / Maire

@LeslieRan wrote:

Hi - I'm a Public Mobile customer and I have no service.  My account is paid up by my husband, who is the main account holder.  My account # is 1000000xxxxxxxxx

His phone works, but mine says "no service".  

 

Edit by Dunkman: removed personal information


@LeslieRan 

If your account is not suspended, Have you tried your SIM card in your husband's phone?

If it doesn't work either, your SIM might be defective.

If it works, put it back in your phone and try these tips:

  1. Restart Your Device.
  2. Toggle Airplane Mode. 
  3. Manually Select Network Operators.
  4. Reset Network Settings.

softech
Mayor / Maire

@LeslieRan wrote:

 

His phone works, but mine says "no service".  

 

 


@LeslieRan  did you meant his phone works with his own SIM or it works when you put your SIM into his phone?  If you have not try that yet, put yours into his phone and see what is it showing.

 

Also, you have tried to login to My Account and check the account status as I mentioned earlier?

Yummy
Deputy Mayor / Adjoint au Maire

What is the account status? Does it say 'Active'?

Yummy_0-1633274580350.png

If yes probably simple reboot (turn phone off/on or even Airplane mode on/off) might resolve this issue. If it is Not Active, then further analysis are required as suggested above (autopay failure, not sufficient funds, etc.)

Tiprix
Model Citizen / Citoyen Modèle

@LeslieRan 

You should can also double check that your sim card number matches what public mobile has in the system.  If not you should change password and contract PM ASAP.

 

To check, go on my account and click on the option "change sim" the last 4 number listed in the system should match your sim card.  In case your sim is defective, you can change it there as well.

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