09-11-2019 08:35 PM - edited 01-05-2022 07:02 AM
I’m using my friends community as I have no service. My phone will not connect to Public Mobile now. I’ve turned it on and off several times.
I also removed and put the sim back in and nothing works. When I tried to go into my account online and it says it’s been disabled.
Help!
Solved! Go to Solution.
09-11-2019 09:30 PM
Did we not have this exact same issue yesterday with someone else and it got solved? Or maybe it was solved by reaching out to a moderator....try doing a search using your subject entry.
09-11-2019 09:22 PM
09-11-2019 08:57 PM - edited 09-11-2019 08:58 PM
@dhansenWhat happens when you call your phone number from another phone? Can you access your voice mail? If it is not what you expect, you might had been SIMjacked.
Just an off chance what happens when you swap your SIM card to a known working phone?
09-11-2019 08:51 PM - edited 09-11-2019 08:52 PM
@dhansen wrote:No have had account for years
payment Is automatic and up to date
try some of the suggestions, if they don't work then you'll need to message the moderators via SIMon chatbot, click the ? mark bubble bottom right of this screen and enter ticket and then contact us to submit your ticket.
09-11-2019 08:47 PM
No have had account for years
payment Is automatic and up to date
09-11-2019 08:46 PM - edited 04-04-2020 11:27 PM
Stay Safe!
09-11-2019 08:45 PM
@cavemantoronto wrote:
@dhansen wrote:I’m using my friends community as I have no service. My phone will not connect to Public Mobile now. I’ve turned it on and off several times.
I also removed and put the sim back in and nothing works. When I tried to go into my account online and it says it’s been disabled.
Help!
Try to make manual $1 payment. What does your account status say?
This info cannot be verified as he is unable to access his account (Locked out).
09-11-2019 08:44 PM
As I said I can’t log into my account
09-11-2019 08:39 PM - edited 09-11-2019 08:40 PM
@dhansen wrote:I’m using my friends community as I have no service. My phone will not connect to Public Mobile now. I’ve turned it on and off several times.
I also removed and put the sim back in and nothing works. When I tried to go into my account online and it says it’s been disabled.
Help!
Try to make manual $1 payment. What does your account status say?
09-11-2019 08:39 PM - edited 09-11-2019 08:45 PM
Has your account been inactive for more then 90 days ?
If there have been no payments made then your account gets deactivated. If that is the case then you would need to purchase a new sim to set a new account with a different email.
09-11-2019 08:38 PM - edited 04-04-2020 11:27 PM
Stay Safe!
09-11-2019 08:37 PM - edited 09-11-2019 08:38 PM
@dhansen wrote:I’m using my friends community as I have no service. My phone will not connect to Public Mobile now. I’ve turned it on and off several times.
I also removed and put the sim back in and nothing works. When I tried to go into my account online and it says it’s been disabled.
Help!
Are you up to date with your payments?
You can try the lost/stolen trick, log into your account, select plans/add-ons, select phone lost and suspend. Log out and wait 5 mins and log back and report found phone and resume service and reboot your phone. This may reset your account and SIM.