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No Service? Cannot make a phone call. Help needed please.

kaylamary
Good Citizen / Bon Citoyen

Hi everyone, I am pretty new to public mobile, coming towards the end of my first month and I haven't had any trouble until now. I tried to make a call and my phone wouldn't let me. I think it's been like this all day because I was expecting calls but I only just noticed. I have reset my phone several times and no change. I am not owing any money and my account is fine but I can't call out. Sometimes it says no service on top but I'll restart it and I have full bars but still can't make a call. This is really inconvenient because I am expecting calls. Any ideas on why it's like this? Thank you in advance!!

24 REPLIES 24

jpar
Model Citizen / Citoyen Modèle

@CS_Agent wrote:

Hey guys,

 

I understand that you are experiencing issues with your network and this is due to a network outage in QC and ON, that is affecting HSPA and LTE services.

 

Please know that the service is gradually coming back on its own and the outage should not last much longer.

 

Regardless, I don't want you guys to worry too much, because we already have our team working on this matter.

 

Thanks for your patience and understanding 🙂

 

Cheers,

Ashley


This outage affects more than on and qc. Service is down in Newfoundland as well. 

kaylamary
Good Citizen / Bon Citoyen

That is where I am, Newfoundland.

jpar
Model Citizen / Citoyen Modèle

I haven't been able to even register on the network for the past half hour (St. John's). 

jp2
Deputy Mayor / Adjoint au Maire

@Nicky30 wrote:

Stand behind your service PM this is insane! And get a phone number!!!!!!!!!! The fact I have to use a message board is the main reason I’m about to say bye bye to PM 


Having a phone number to call wouldn't help you at all. The network is down for everyone with a company using this network. You sitting on hold for hours to tell them info they already know won't return your service any faster 

CS_Agent
Customer Support Agent
Customer Support Agent

We have now been updated that it is affecting Atlantic Canada, as well.

 

I'm really sorry guys! Should we receive any more updates, I will be letting you guys know.

 

Just be on the look out for my post.

 

Regards,

Ashley

Nicky30
Good Citizen / Bon Citoyen

No but it would explain to me why I wasn’t able to register for 3.5 hours when you can’t register you can’t get any help and a message board is the dumbest idea ever

CS_Agent
Customer Support Agent
Customer Support Agent

UPDATE:

 

We have received news that the network outage has been resolved.

 

If you are still unable to use your services, please let me know and I will take a look at your account (please include phone number and PIN in Private Message)

 

I would advise you guys to power cycle your device first, just in case 😉

 

Cheers,

Ashley

vdhanju
Great Neighbour / Super Voisin

Still No Data Access.

 

Edit: It resumed after restarting the phone.

jp2
Deputy Mayor / Adjoint au Maire

@Nicky30 wrote:

No but it would explain to me why I wasn’t able to register for 3.5 hours when you can’t register you can’t get any help and a message board is the dumbest idea ever


If you need to have someone to help you on the phone and think message boards are dumb. Why would you have signed up with a company that advertises it doesn't have a call centre??? 

jp2
Deputy Mayor / Adjoint au Maire

@Nicky30@Also if you actually tried asking for help on the dumb message board you probably would have had a response in under an hour

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