@ddelta07 wrote:
It's been 2 weeks without service. First it was any service, now 2 weeks later its outbound issues.
But taking money works great. Is anyone able yo fix my issue or should I be switching?
Does not work in other phones and have done updates and restarts etc
@ddelta07 - 2 weeks and nothing?
Can you log into your My Account and confirm you status is Active. Or call 611 from your device, or # 1-855-478-2542 from another line to see what the status says for your number/account?
Check for outages in your area:
https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/
If no outages, and since you tried the sim into other phones and other stuff, was there any reports of unknown charges to your credit card that is connected to your public account? If so, please submit a ticket to CSA and let them know what is happening.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
