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No Mobile Data!! same question no solution!?!?!??!

kaan
Good Citizen / Bon Citoyen

hello to all who are willing to offer help and others who are desperatley looking for a solution in this forum!!

 

I just switcched to Public Mobile with a plan that includes Voice, text and DATA.. I activated my plan; I receive calls and can make calls. BUT i do not have internet connection on my phone. Basically NO MOBILE DATA!  however when i put my sim card into my old phone (samsung) it works perfectly...  my new phone is ZTE AXON A1R and OS is ANDROID 6.0.1

 

I did numerous factory resets. reset the APN. but no luck!! dont ask me if the mobile data is on!! yes it is on.. airplane mode is off and my phone is active including data and I know my phone was working just fine with my previous service provider. So it is not my phone..  it is not the sim card.. it is that some unknown godly power up there until we figure this out!!! tahnk you very much for your responses in advance.. 

41 REPLIES 41

@kaan glad you got it going.  Great having persistence. And to share solution as it helps others. 

 

As a side note this shows the importance of also asking the right questions and a note for the future to ask what the previous carrier was.  I know samsung freedom phones has similar data issues when moving over (I think some bands were deactivated)

kaan
Good Citizen / Bon Citoyen

Sorry.. I know I should have shared the link properly instead of reposting the posting..


@srlawren wrote:

For reference, here is the post from @imcphers that @kaan pasted the content of above:

 

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/ZTE-AXON-7-APN-Settings/m-p/114462/hi...

 

@kaan glad you got your solution!  For future reference, please feel free to just link rather than posting the contents of the post verbatim.



  I just got too excited when I finally found the solution and wanted to share it right away.. had a brain freeze..

srlawren
Retired Oracle / Oracle Retraité

@kaan all good.  🙂  I'm just being pedantic (as usual). 😉


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Telwood
Good Citizen / Bon Citoyen

My daughter just switched over and is having the same issue. They said it’s something to do the with APN settings but I’ve had to bring her phone back into Walmart twice now for this issue. (I-phone 7) this is ridiculous. Is it even possible for the apn settings to revert back? It’s been set twice now. 

srlawren
Retired Oracle / Oracle Retraité

@Telwood wrote:

My daughter just switched over and is having the same issue. They said it’s something to do the with APN settings but I’ve had to bring her phone back into Walmart twice now for this issue. (I-phone 7) this is ridiculous. Is it even possible for the apn settings to revert back? It’s been set twice now. 


@Telwood as I'm not an iPhone expert, I'm going to tag a few to try to answer that question:  @CalgaryBen @Luddite @Rockdaddy22 


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CalgaryBen
Deputy Mayor / Adjoint au Maire

@Telwood wrote:

My daughter just switched over and is having the same issue. They said it’s something to do the with APN settings but I’ve had to bring her phone back into Walmart twice now for this issue. (I-phone 7) this is ridiculous. Is it even possible for the apn settings to revert back? It’s been set twice now. 


Generally you can't set the APN on the iPhone through the user interface (it's set by the carrier profile, and over-ridden through a configuration profile).

 

Make sure you're not using a configuration profile: Settings --> Cellular --> Cellular Data Network --> Reset Settings.

 

Then, make sure you have the latest iOS (check in Settings --> General --> About). As of this writing, you should have iOS Version 12.1, and the Carrier profile should be Public Mobile 33.0. If either of these is not up-to-date, your best bet is to update them (Settings --> General --> Software Upate).

 

srlawren
Retired Oracle / Oracle Retraité

Thanks @CalgaryBen, that's exactly the type of guidance I was hoping one of you find gents would provide.  Cheers!


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Rockdaddy22
Retired Oracle / Oracle Retraité

Great advice above 🙂

 

One question, is the phone from freedom mobile? If so, we need to change the profile. 

Rockdaddy22
Retired Oracle / Oracle Retraité

You could also use this, this option is usually for older iPhones though. I’m thinking this iPhone 7 is from Freedom. 

 

https://www.unlockit.co.nz/fw/

CalgaryBen
Deputy Mayor / Adjoint au Maire

@Rockdaddy22 wrote:

You could also use this, this option is usually for older iPhones though. I’m thinking this iPhone 7 is from Freedom. 

 

https://www.unlockit.co.nz/fw/


The unlockit site is excellent, but I generally only refer to it for iPhone 4S and earlier.  A working carrier profile on iPhone 5 and up should mitigate the need to push a network profile from unlockit!

 

For readers who are curious -- the Freedom network/configuration profile (which can be deleted by doing the setting reset step outlined previously, and is not to be confused with the carrier profile) is installed if you opt-into the "free WiFi" that Freedom Mobile offers, which leverages the Shaw Passpoint hotspots.  The config profie includes WiFi hotspot authentication credentials for Freedom subscribers.  It's sometimes a bit of a pain when migrating users off of Freedom because this profile gets in the way and may over-ride settings in the carrier profile...

 

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