Hi all,
I thought I'd share my current problems with my account in case anyone else is experiencing the same issues as I am.
About a week ago, my data stopped working. Then my cell service stopped working. As you all know, the response time from PM has been approximately a week, so I have been going a week without any cell service. This is one week of lost business for me.
I finally received a response from PM (through Facebook messenger), and they said it was a SIM card activiation issue. They said they are looking into it. I have not heard back from anyone since that message. I'll also note that I received a message from one of the mods asking for my number so they can look into it, and once again, since then I have not heard back from them.
When I was no longer able to make calls, I received a text froom KOODO saying that I was out of minutes. I was with Koodo before I switched to PM, so I figured there must be some internal error between KOODO and PM.
So I called Koodo, and just as I suspected, they confirmed that my number has been registered to someone else on the Koodo network, which is the cause of my problems. They would not tell me who was responsible for this error (whether it was from PM or Koodo team), but they said that they are trying to resolve this.
At the current moment, I am still without any service at all.
